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Changes Coming to Area Water Bills

Virginia American Water and Alexandria Renew Enterprises will begin billing customers separately beginning in October.

 

Alexandria Renew Enterprises announced Monday that its customers will receive a separate bill for wastewater treatment services beginning in October, meaning customers will soon receive two separate bills each quarter for their water service.

Service from AlexRenew, which changed its name from the Alexandria Sanitation Authority over the weekend, is currently included in bills from Virginia American Water. The change was necessitated because Virginia American Water announced in 2011 that it would no longer provide third-party billing services.

Virginia American Water will continue to bill its customers quarterly for the cost of supplying water to homes and businesses. AlexRenew will bill customers quarterly as well.

The change will take place in October and requires no action on the part of ratepayers.

AlexRenew serves about 350,000 people in the City of Alexandria and part of Fairfax County, processing an average of 13.5 billion gallons of wastewater every year.

AlexRenew has more information about the billing change on its website

Related Topics: Alexandria Renew Enterprises and Virginia American Water

matt tallmerq

8:02 am on Tuesday, April 24, 2012

Could someone please explain to me why the Alexandria Sanitation Authority or Renew Enterprises or whatever they call themselves charge more than double for water usage that does VA American Water? Or why Alexandria residents effectively are subsidizing users in one of the richest counties in the country?

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Nate McKenzie

9:27 am on Tuesday, April 24, 2012

Matt,

Can you explain? I thought our water supply was only provided by VA American Water and that the ASA/ARE was only handling waste water. How are we subsidizing Fairfax?

McBrinn

8:55 am on Tuesday, April 24, 2012

The letter sent out last week may as well have stated:

"PREPARE TO BE GOUGED."

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Bea Porter

9:49 am on Tuesday, April 24, 2012

I don't understand, are we now going to pay for clean water, and dirty water separately? And, who will we be paying for our trash pick up?

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Drew Hansen

9:54 am on Tuesday, April 24, 2012

Instead of the AlexRenew (formerly ASA) payments being included in your Virginia American Water bill, AlexRenew will send you a separate bill. So beginning in October, you will receive two bills when you used to only receive one.

AlexRenew never had anything to do with trash pickup. The Alexandria's Department of Transportation and Environmental Services takes care of that.

Nat

11:03 am on Tuesday, April 24, 2012

I thought Alexandria purchased water from Fairfax and by the time City fees and water services are added, Alexandria City residents pay double for their water. Having lived in Fairfax I was shocked to have to pay double for the same water usage. The water authority indicated in was Alexandria City taxes - essentially, you never receive a straight answer.

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matt tallmerq

12:01 pm on Tuesday, April 24, 2012

Nate & Nat: AlexRenew services 350,000 people. The 2010 Census says there are approximately 168,000 residents of Alexandria. Do the math. That means the water users in Alexandria are paying for 182,000 residents of one of the wealthiest counties to have their water cleaned.

Nat: Alexandria does not purchase water from the Sanitation Authority (Alexandria ReNew). All it does is treat the wastewater before it goes wherever it goes. Fairfax residents are not charged Alexandria city taxes, to the best of my knowledge.

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Kim Moore

2:18 pm on Tuesday, April 24, 2012

I am guessing that the 385,000 number includes residents, businesses and employees.

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Nate McKenzie

3:28 pm on Tuesday, April 24, 2012

I'm still not convinced on the subsidy charge - It just means that the company services 182,000 Fairfax residents. Fairfax residents shouldn't pay Alexandria taxes any more than we should pay Fairfax taxes. I would be interested in an itemized side-by-side cost comparison between a Fairfax customer and an Alexandria customer to see where the deltas are. Maybe there is a Fairfax customer on the discussion that would be willing to help offline?

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Kim Moore

3:56 pm on Tuesday, April 24, 2012

Nate, I am it clear on what you are not getting. If the city has 168,000 residents, yet employers (associations, schools, small businesses, etc.) in the city have 200,000 water users, where does Fairx County fall in that compositiion?

Matt referred to 168,000 residents. I am talking about actual water users within the city. Every business pays a water bill for their kitchens and restrooms.

I have never seen a reference to Fairfax on my water bill.

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Nate McKenzie

4:09 pm on Tuesday, April 24, 2012

KM - I wasn't responding to your post of 2:18. I was responding to Matt's of 12:01. Matt had said that Alexandrians were subsidizing 182,000 Fairfax residents and I was trying to understand how that happens, if it is in fact happening. The fact that a company has customers in both Alexandria and Fairfax is not evidence that one is subsidizing the other. An itemized comparison of two bills from the two different areas might help to uncover the source of the cost differences referred to by both Nat and Matt.

Autoexec.bat

12:35 pm on Tuesday, April 24, 2012

Darn. I was hoping that VA American Water would be eliminated from the billing process all together. They're the only company I've ever done business with that sends water shutoff notices before your bill is even due!

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Nate McKenzie

12:46 pm on Tuesday, April 24, 2012

hear hear... One of the most difficult companies to deal with.

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BG Del Ray

10:06 pm on Tuesday, April 24, 2012

Haha, they did the same thing to our family! Sent us a past due notice when we'd never received our bill.

matt tallmerq

3:04 pm on Tuesday, April 24, 2012

To KM: According to the Sanitation Authority's web site, the semi-public firm services "350,000 people." If that is accurate, that would mean actually people - although it could mean customers (i.e., residents and businesses).

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Leslie Hagan

4:02 pm on Tuesday, April 24, 2012

Here is another water question. who is resposible for our storm and waste water pipes? The whole sewer system in this City is a disaster. Pipes are breaking everywherew all the time.

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Leslie Hagan

6:00 pm on Tuesday, April 24, 2012

Well Matt, As you and I know, the water and sewer lines in both our neighborhoods are in horribe shape. That plastic liner idea of about ten years ago has been a total disaster. Another City infrstructure totally ignored.

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matt tallmerq

8:36 am on Wednesday, April 25, 2012

Leslie: I was not apologizing for the city's handling of the sewer lines, merely ansering your question. You are accurate about the plastic liner idea.

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Julie Okkema

10:33 am on Wednesday, April 25, 2012

What is the problem with the new plastic liners which have been installed? Are they leaking or disintegrating?

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Leslie Hagan

5:42 pm on Wednesday, April 25, 2012

As a one-time fix for a single small leak in an old cast iron water pipe, a plastic sleeve works. The problem is that since this repair method was started years ago, sleeve after sleeve has been inserted into the same leaky pipes until many of them are now plastic sleeves with broken bits of cast iron around them. Sleeves were never meant to replace the pipes. A few years ago, I had a conversation with a water company worker who told me that many, if not most of the water pipes in the older parts of Del Ray (between Mt. Vernon and Rt. 1) were in this kind of shape. Since the traffic that once went down Monroe has been diverted down Howell, Custis, and some of the older neighborhood streets, the vibration from the extra traffic, especially the trucks, has caused a lot of breakage of these frail old pipes. The sleeves can't remedy that.

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Vega

11:20 am on Monday, January 28, 2013

So I don't mind if they separate the bills, although it is annoying. I do mind that now I am PAYING MORE when you add the two bills together. So its not just separating the bills, ITS ADDING COST!

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